We have been striving since 1978 to provide our customers with not only the best quality seeds available, but to also provide as much information as we can to help you to determine what plants to choose and how to best germinate the seeds.
While we do our best to provide the most expert information please let us know if you have suggestions on improving our recommendations.
We work very hard to maintain the highest level of service to our customers. Orders are entered and packaged as soon as possible and typically ship within 3-4 days of receipt. If problems arise we are ready to rectify them immediately and will do what it takes to accommodate.
Our Guarantee:
All the seed that we sell to be true to name and viable as advertised. If you are unhappy we investigate and issue credit, refund or replace as necessary. Our guarantee does not extend beyond the purchase price of the seed and shipping costs.
Seeds are perishable products, please read all information provided and store seed as suggested to ensure the best germination. Your order is important is us, please review information on the website and contact us with any issues or concerns as they arise.
Email: seed@sheffields.com or call 315-497-1058 Weekdays 8-4pm EST
Shipping:
All shipments have additional handling and insurance priced into the generated shipping value. The Handling fee is a flat fee ($3 domestic, $10 international) per order. The Insurance is 1% of the total seed value. Insurance is mandatory and is not negotiable, it allows us to self-insure against lost/damaged shipments.
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Privacy
Sheffield's Seed Co., is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services: confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with Sheffield's Seed Co., of our commitment and realization of our obligation to meet and possibly exceed most existing privacy standards.
Information you provided, including your name, address, email address, billing and/or credit card , may be used when you purchase products and to ensure proper delivery.
Use of Information Collected
Sheffield's Seed Co., may collect and use personal information to ensure delivery of the products your request. We may periodically use personally identifiable information meant to inform you of other products/services that may be available to you from Sheffield's Seed Co. and may be in contact with you with regards to completing research questionnaires related to your field of interest or possible new products and or services that may be offered.
Sheffield's Seed Co., does not, or will in the future, sell, rent or lease any of its customer lists or names to any third parties
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All users /account holders/guests to our website have the option to discontinue receiving communication from us by way of email. To discontinue or unsubscribe to our "New Arrivals and "Trees Talk" please click the unsubscribe link at the bottom of the page.
This website contains information about seeds to the best of our knowledge since 1978.
While we do our best to provide the most expert information please be advised that we are open to corrections and welcome feedback in this area.
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Returns
If you discover a problem after you've accepted delivery, please contact us at
315-497-1058 EST Mon.- Fri. 8am-4pm or Email: seed@sheffields.com, asap please.
Your order is important is us, please review information on the website to avoid delays and contact us with any issues or concerns before you order to avoid delays and disappointments.
- We work very hard to maintain the highest level of service to our customers. Orders are entered and packaged as soon as possible and typically ship within 3-4 days of receipt.
- If you have an issue with your seed we may be able to resolve the problem without requiring you to return the item. Please retain all packaging material until you're completely satisfied with the condition and performance of your purchase.
- If we shipped you the wrong item , we will fix the problem at no charge or refund the full purchase price, provided the item is returned to us in its original packaging.
- If you ordered the wrong item, or simply changed your mind, we will consider a refund or exchange on a case by case basis. Please retain the original packaging and store the seed as instructions in the interim.
*Seeds are perishable products, please read all information provided and store seed as suggested to ensure the best germination and avoid disappointments.
- Cone & Non-perishable Product Orders: We do accept returns: The cones need to be returned in the same shape you received Please email us prior to shipping the return so we know it is coming to the correct address.
If we were in error we will be responsible for return shipping costs,
if you changed your mind or ordered the wrong items we will accept the return, but customers will be responsible for return shipping costs. Refund will be submitted when cones returned to our warehouse in Locke, NY.
Email: seed@sheffields.com or call 315-497-1058 Weekdays 8-4pm EST
Regards, TheSheffield's Seed Team
